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SaaS Development

Customer Support Ticketing System with AI

Support team drowning in 1,000+ daily tickets with 48-hour average response time and no prioritization system....

Client: Tech CompanyIndustry: Technology✦ 40% tickets
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Customer Support Ticketing System with AI✦ 40% tickets
4 months
Timeline
Technology
Industry
Tech Company
Client

The Challenge

Support team drowning in 1,000+ daily tickets with 48-hour average response time and no prioritization system.

Our Solution

Built a ticketing system with AI auto-responses for common queries, sentiment-based priority routing, SLA tracking, and knowledge base integration.

The Results

Average response time reduced to 2 hours, 40% tickets auto-resolved by AI, customer satisfaction score improved from 3.2 to 4.6.

⚡ Technical Stack & Deliverables

ReactNode.jsPostgreSQLPythonOpenAI

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