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AI & Automation

AI-Powered Customer Support Chatbot for E-Commerce

Support team overwhelmed with repetitive inquiries, 15+ minute response times, declining customer satisfaction below 70%....

Client: ShopEase DigitalIndustry: E-Commerce✦ 60% reduction
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AI-Powered Customer Support Chatbot for E-Commerce✦ 60% reduction
10 weeks
Timeline
E-Commerce
Industry
ShopEase Digital
Client

The Challenge

Support team overwhelmed with repetitive inquiries, 15+ minute response times, declining customer satisfaction below 70%.

Our Solution

AI chatbot trained on real support data with WooCommerce integration for real-time order lookups and seamless human escalation.

The Results

60% reduction in support tickets, response time from 15 min to 5 seconds, CSAT improved to 85%+.

⚡ Technical Stack & Deliverables

LaravelReactOpenAI APIWooCommerceWebSocketRedisMySQL

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